COFA IT

Please call 512-475-9400 (phone hours here). This number puts you in touch with the Central Campus IT Service Desk. 

• You can check on the status of a ticket here: Service Portal (remember to log in at the top right corner)
• For less urgent items, you can submit a ticket in the portal top tool bar – > ‘Create IT Support Ticket’

COFA IT is available by appointment only and is unable to provide drop-in service. 

Personally owned devices: Our COFA IT team is unable to work on or support on personally owned devices. The Service Desk you first contact will do their best to resolve any issues on personally owned technology.

Please call 512-232-4400.

(This line is answered Monday – Friday between 8 a.m and 5 p.m.)

• We provide immediate Audio and Visual technology assistance in a classroom or conference room.
• We also offer tutorials in a specific classroom or CoFA IT-supported AV space.
• We offer limited AV support and consultation for events with appropriate lead time. Depending on the needs, we can offer recommendations for vendors that could meet your needs.

All requests should start with your unit’s main office where you would ask for anything that would require funding, IT approval or significant effort to fulfill.

They will need to understand what the specific need is and how to justify the cost and labor.

Each unit in the college has designated staff in place to communicate their needs to our IT team. 

Our IT Support Models

The College of Fine Arts IT team is not hierarchically tied to any other IT support group on campus; however, we are in frequent collaboration with our IT colleagues to meet the needs of our students, faculty and staff.

UT Computers: To serve the College of Fine Arts, we collaborate with the UT Service Desk which has a way to get tickets to us directly. When you create a ticket, it will get to us and whoever is available and qualified will be in touch with you. They also use that ticket to gather needed info and to collaborate with other team members.

We work through incoming tickets already placed through the Service Desk so they can give people the time and focus they need to assist them. Our team members are already dedicated to helping those who already have a trouble ticket with us, so we look to the Service Desk to answer the phones for us so you can quickly initiate your support call to them.

AV / Classrooms: Due to the urgency of instruction and presentation, we have a direct line to our AV team, and they will respond quickly to any calls regarding our AV spaces, most of which are classrooms.